We take the health and safety of our staff and clients extremely seriously. We are staying up to date with, and taking advice from the Government, Public Health England and the Chief Medical Officer as the COVID-19 situation progresses.  

Given the current level of concern, we want to reassure all our clients that we have taken and will continue to take the appropriate and necessary steps to ensure our levels of service and quality are maintained, without risk to staff and clients and without loss of service whilst adhering to recommendations.  

We have already taken the following steps and are confident that we can and will operate with minimal disruption through the next phases of the coronavirus outbreak whilst meeting the needs and requirements of our clients and the wider public.  

As per current guidance, we have asked that some of our team members work from home. We have a limited number of staff working from our office but would like to reassure you that all of our communication channels remain open – telephone, email, text messages and social media are all operating as normal and all staff members are contactable.   

We have introduced new procedures in the event of viewing and market appraisal requests. These will be reviewed as the situation evolves but our foremost concern is to keep staff and clients safe. Please talk to our staff on 01983 566244 or email sales@susanpayneproperty.co.uk with regard to this.  We also offer viewings via Facetime where appropriate, and given our 27 years of valuation experience, can also provide a market appraisal in this way.  

We are here to help and support all of our clients and we hope you, your friends and family remain safe and healthy for the duration of COVID-19.  

Thank you for your patience, support and understanding during this challenging time.