About Us
From your first conversation with us to the moment your sale completes, our experienced team work wholeheartedly in your best interests - offering clear guidance, beautifully crafted marketing, and a level of personal service that larger corporate agencies simply cannot replicate.
We are a family-run, independent business with over 90 years of combined experience, and we bring that knowledge, warmth and care to every home that we represent.
A Personal Approach
Every home has a story - and we understand that your circumstances, timescales and motivations are as individual as the property you are selling, which is why our service is never one-size-fits-all.
Instead, we focus on what matters most to you. We listen, we advise with honesty and clarity, and we tailor every aspect of our approach to suit your needs. It’s a boutique, human way of working: calm, considered, and entirely centred around your experience.
Telling the Story of Your Home
Presentation is at the heart of what we do. When instructed, we create detailed, editorial-style sales particulars that capture the true character of your home. Through high-quality photography, thoughtfully composed descriptions and accurate floorplans and virtual tours, we aim to offer potential buyers a meaningful insight into your property long before they step inside.
It’s more than marketing - it’s storytelling, crafted with care.
A Refined, Intelligent Marketing Mix
Your home deserves to be seen by the right people, in the right places, at the right moments.
Our marketing combines the very best of online and offline exposure, including:
- Leading property portals: Rightmove, Zoopla and OnTheMarket
- Our beautifully curated website
- Targeted social media campaigns across the South Coast and London
- Carefully selected lifestyle publications
We also share new listings within our highly engaged Susan Payne Property Home-Hunters Facebook group, where thousands of active buyers discover properties early, often generating immediate interest before a wider launch.
Alongside this, our welcoming Wootton Bridge office and strong Island presence support the visibility of your home within the local community.
Ongoing Care & Clear Communication
Once your property is live, we maintain communication at every stage.
We monitor your listing performance carefully, take the time to understand each prospective buyer, and accompany viewings so your home is presented with knowledge and sincerity.
Feedback is provided promptly, and we are always available to answer questions and guide you through each step of the journey.
Negotiation & Sales Progression
Accepting an offer is only the beginning. Our experienced team handle negotiations with tact, confidence, and a focus on achieving the strongest possible result for your home.
Once an offer is agreed, our dedicated sales progression specialists take a proactive, hands-on approach - liaising with solicitors, surveyors, lenders and all parties involved to ensure your sale moves smoothly toward completion.
You’re kept updated throughout, with reassurance and clarity at every turn.
Our Responsibility to You
Selling a home is significant - financially, practically, and emotionally. We genuinely appreciate the trust you place in us to manage what is often your most important asset.
As a team, we are proud of the service we deliver, the results we achieve, and the reputation we have built over many years. But the truest reflection of our work comes from the people we serve. We invite you to read our impartial Trustpilot reviews to see what our clients say about their experience with us.
